Warranty and Return Policy

At HUSTL Pickleball, we offer the highest quality and performance pickleball paddles.

Warranty Policy:

All paddles have a 12 Month Warranty against manufacturer defects and workmanship of the paddle.  

• 12 month warranty on core materials, deformation and delamination
• Registration is required to be eligible for the warranty policy.
• Warranty is non-transferable and only valid to the original purchaser.
• Proof of purchase is required (bank & credit card statements can be used).
• All paddles are inspected by our independent distribution contractor prior to shipping to customers.  Any reported factory defects on arrival must be presented to HUSTL Pickleball with photographic evidence prior to use - in line with the return policy (including handle plastic wrap still on handle).
• HUSTL Pickleball may exercise the right to judge and determine whether a paddle is covered by our warranty and whether to replace it.
• Warranty does not apply to replacement paddles. 
• If approved under warranty, we will aim to issue a replacement within 10 business days from arrival at our inspection facility.

What is not covered by the warranty? 

• Normal wear and tear, abuse and negligence. This includes the grip and edge guard and face and core materials.
• Use of paddle in temperatures below 40F or 5^oC.
• Any modifications made to the paddle after purchasing.
• Fading of graphics.
• Hitting other objects (other than the pickleball) such as the ground or other paddles or tennis balls. 
• Used in commercial applications or rentals.
• Not being the original purchaser
• Buying from a non-authorized HUSTL representative / dealer
• Paddles won as prizes or in give-aways.

Return Policy

• Each customer will have 30 calendar days to return an item from the original purchase date.
• Customers are responsible for all shipping costs incurred on all returns or exchanges. Shipping costs are non­-refundable.
• All items must be new, and in an unused condition and contain all original packaging and accessories.
• If approved, a replacement paddle will be issued within 10-15 business days from arrival.

Warranty Claim

• Please email a short movie clip clearly showing the defect along with your proof of purchase and paddle serial number. Email
  hustlpickleball@gmail.com
  
  
• You will receive an email response within 10 business days (we do not have customer service working weekends and during the week we sometimes travel to sponsor events with the whole team attending).  Please allow up to 2 weeks for your return/warranty claim to be processed.